IT & Applications Support Manager
£35,000 - £40,000 per annum
My client who is based in Surrey is looking for a IT Manager to join their team.
The Role - IT & Applications Support Manager
Is to provide day to day management of their internal systems including Office 360 administration, windows networking/devices & Atlassian tools Jira system.
The role will include involvement in the implementation & maintenance of new security solutions (ISO27001)
The role is perfect for someone who likes a variety & proactively takes the initiative to provide excellent support, going the extra mile when required too.
We are looking for someone who is confident communicating with people and take responsibility for technical support using the clients Online Cloud Monitoring application for both existing & new customers
Working and coordinating with other internal teams including engineering, sales & operations.
Implementation of new security solutions (ISO27001), participation in the creation and or maintenance of policies, standards and procedures as well as conducting vulnerability audits and assessments.
Administration of company's Cloud based monitoring application (Palette)
Provide first line support for the Palette application
Asset and user configuration
Manage communications to clients regarding outages (planned and unplanned)
Jira. Support of the workflows, perform design, development and workflow creation, user permission, folder strategy, examination of office processes, document/records management, user training, and maintenance tasks as required to mature and grow the organisation.
Manage the company’s IT systems internally and offer necessary support.
Managing companys Window licensing o In office IT support (managing office equipment/peripherals/setup, etc.)
Experience & Skills required - IT & Applications Support Manager
Business knowledge of telemetry, real time monitoring or utilities (preferable not essential)
Experience of the following would be an advantage:
Window server active directory
Operational knowledge of Linux (preferable not essential)
Experienced user of IT equipment and Microsoft Office 365 Software suite.
Windows licensing (user, group model)
Atlassian tools - Jira, or alternative help desk or work flow package
A 'can do’ attitude.
Able to work on own initiative and with minimum levels of supervision
Possess effective communications and interpersonal skills.
Able to prioritise workload and to work to deadlines.
Customer Facing Experience
Salary 35K - 40K depending on experience
If you are interested in this role please apply and I will be in touch with further details.