Senior Billing Specialist

Job information

Are you an experienced professional in billing? Do you excel in leading processes, resolving challenges, and delivering exceptional service? We’re hiring a Senior Billing Specialist on behalf of our client, a global leader in satellite communications and IT solutions.

About the Role
As a Senior Billing Specialist, you will help to oversee the UK airtime billing operations, help manage a skilled team, and act as the go-to expert for billing systems and processes. This is a pivotal role in ensuring the accuracy, efficiency, and compliance of the monthly billing cycle while supporting internal and external stakeholders.

Key Responsibilities

• Help to lead the UK Airtime Billing team, ensuring day-to-day operations run smoothly.
• Oversee the monthly billing cycle, including validation and issuing of invoices.
• Ensure all billing data is accurate and up to date within systems like NIBS and INSIGHT.
• Handle provisioning requests such as activations, deactivations, and service changes.
• Produce analytical billing reports for senior management and key stakeholders.
• Resolve queries and manage escalations, ensuring timely and satisfactory outcomes.
• Collaborate with customers, suppliers, and internal teams to meet business objectives.
• Provide training and support on billing systems to internal and external teams.

About You

You’ll be an accomplished professional with a strong background in telecom or airtime billing and a proven track record of managing processes and teams. You’ll have excellent analytical skills, be detail-oriented, and thrive in a dynamic environment.

Must-Have Skills and Experience:

• Proven experience in airtime billing, telecom billing, or similar roles.
• Team management or leadership abilities.
• Advanced proficiency in Microsoft Excel (pivot tables, charts, and lookup functions).
• Exceptional attention to detail and a proactive approach to problem-solving.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks, multitask, and meet deadlines under pressure.

Desirable Skills:

• Knowledge of SQL, Access, or similar database systems.
• Experience in satellite communications or telecom sectors.
• Familiarity with ERP systems such as Navision or Great Plains.

£40,000 to £50,000 per annum, DOE
Monday to Friday, 9am to 5.30pm.
Office based then hybrid option after probation period.