Technical Repair Coordinator (Trainee)

Job information

Are you looking to kick-start your career within an office environment? A fantastic opportunity has arisen for a confident and detail-oriented individual to join a hard-working team as a Trainee Technical Repair Coordinator. This full-time position offers comprehensive training and support for professional development.

The Role:

As a Technical Repair Coordinator, you will be responsible for a variety of tasks crucial to the repair process of claims. Your main duties will include:

• Instructing repairers on new and existing claims.
• Allocating vehicles to appropriate repairers or finding alternatives if needed.
• Authorising estimates within set limits and escalating those exceeding limits to Engineers.
• Processing estimates, supplementary estimates, and invoices.
• Liaising with Engineers, Repairers, and Insurers for updates.
• Providing updates to Trusts, Scheme members, and Drivers on repair progress.
• Reviewing end-of-lease charges.
• Supporting assigned handlers with repair actions.
• Updating claim status and records.
• Undertaking diary chasing.
• Handling incoming calls to the department.

About You:

The ideal candidate will be eager to learn and possess the following:

Experience:

• Previous office skills are an advantage although candidates with a good education and customer service experience will be considered.

Qualifications:

• GCSE (or equivalent) in English and Maths is essential.

Skills:

• Great customer service skills
• A confident telephone manner.
• High-level interpersonal skills.
• Excellent attention to detail.
• Ability to follow set procedures meticulously.
• Computer literate with good computer and keyboard skills.
• Strong planning, organisational, and time management skills.
• A flexible approach to work, with the ability to adapt to new practices.

Office based Monday to Friday, 9am to 5pm

Technical Repair Coordinator (Trainee)

• £24,000 per annum
• Redhill, Surrey
• Full-time, Permanent